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AUTHENTICITY IS GUARANTEED
We stand behind the 100% AUTHENTICITY of every designer item we sell with a simple 14 DAY, MONEY BACK GUARANTEE and WE DO NOT CHARGE RESTOCKING FEES.
As a result, ALL OF OUR ITEMS ARE ACCEPTED FOR RETURN OR EXCHANGE WITHIN 14 DAYS OF YOUR RECEIPT and WE DO NOT CHARGE RESTOCKING FEES IF THE RETURN IS RECEIVED WITHIN THE 14 DAY RETURN POLICY. The merchandise must be new and unused, in it's original packaging and must be acompanied by all authenticity cards and dust bags.
If your return arrives after the 14-day return policy, there will be a 10% restocking fee deducted from your refund.
Undoubtedly, the most important issue you face as a consumer is whether or not you are buying an authentic designer item.
ALL OF THE MERCHANDISE WE SELL IS GUARANTEED 100% AUTHENTIC OR YOUR MONEY BACK.
We purchase our designer merchandise directly from authorized dealers and resellers who liquidate past season styles, closeouts and overstocked goods of first quality, insuring the 100% authenticity of the merchandise we sell. Our suppliers guarantee that their items are 100% authentic. All of our items come with the original authenticity cards, original dust bags and original packaging, and are guaranteed to be BRAND NEW.
Operating as an internet based company versus a brick and mortar retailer, allows us the benefit of lower overhead and a world wide customer base - therefore, allowing us to offer our items at significantly discounted prices.
The handbags and accessories we offer are not from the respective designer's current season. Even if the bag is still being made by the design house - the bags we have in stock were not made this year. A bag being produced for this season, and currently in stores, may have subtle differences from the same style manufactured in a previous season.
WHAT IS AN OVERSTOCK:
Overstock is an unsold product, merchandise a store purchased more of than it could sell. These products are from a past season sold at special prices in order to make room for next season's items. It is also merchandise a manufacturer (design house) produced more of than it could sell. These products are sold at special prices in order to move the inventory.
WHAT IS A SHELF PULL:
Shelf pulls are products that are pulled off the shelves by stores and sold as closeouts or liquidations to reduce their inventory. The products are pulled because of seasonal reasons but also due to discontinued product lines.
WHAT ARE CLOSEOUTS:
Closeouts are discontinued colors, sizes or styles of products that are no longer part of a design house's current product line. Closeouts or clearance sales are also the final sale of items to zero inventory. It may be a given style that is not selling well, unneeded inventory, last season's stock items or the closure of a retail store due to relocation.
You can shop with confidence knowing that all of our products are Guaranteed 100% Authentic, brand new and backed with a 100% Satisfaction Guarantee.
Most designer stores carry different inventory and products manufactured for Europe are slightly different than products manufactured for the U.S. or for other countries. Most of the products we carry were manufactured for Europe. Also, some designer handbags or accessories that originate from outlet stores or retail stores may have slight leather scuffs, very minor scratches in the hardware , etc due to storage and or regular handeling by in store sales personel, or customer returns, which occurred prior to us acquiring the products. Some of the products may also have shelf wear from sitting on a display shelf. This is purely cosmetic in nature and has no affect on the usability of the designer handbags or accessories. If you are looking for "perfect" products, or ones that have not been handled by anyone else, you should purchase directly from a retail store where you can see the products in person to see if they meet your exact specifications.
We accept all major credit cards, checks, money orders or a bank wire transfer.
Bank wire transfers are available for international buyers.
You may place an online order anytime via our secure Yahoo! check out. All of your personal information submitted is encrypted and 100% secure. We use Secure Sockets Layer (SSL) technology to ensure outstanding protection of your credit card and personal information as it is transmitted to us. SSL is the highest standard in internet encryption technology.
FOR ONLINE ORDERS:
using a credit card. Your order will be completed via a secure server so that you information is kept confidential. YOUR CARD WILL NOT BE CHARGED UNTIL YOUR ITEM HAS SHIPPED.
FOR PHONE ORDERS:
using a credit card. Please phone our customer service department toll free between the hours of 10:00 am - 5:00 pm EST at (866) 951-0049
FOR CHECKS OR MONEY ORDERS BY MAIL:
please email us at email@example.com or phone us via our toll free number
if you wish to pay by check or money order
OUR MAILING ADDRESS:
YOUR FASHION MOJO.com
2646 E WHIPPOORWILL HOLLOW
MIDLAND, MI 48642
FREE UPS 3 DAY SELECT SHIPPING ON ALL US ORDERS
UPS 3 DAY SELECT 3 business days FREE
USPS 2 DAY AIR 2 business days $35.00
USPS NEXT DAY AIR 1 business day $45.00
We use UPS as our main courier in the US (USPS Priority Mail 2-3 day service in some instances.) OUR CUSTOMERS SHIPPING WITHIN THE US AUTOMATICALLY RECEIVE FREE SHIPPING.
Most orders will process and ship within 24-72 hours via UPS 3 DAY Select or USPS Priority Mail 2-3 Business Day service.
Once your order has shipped, a confirmation email with your tracking numbers will be sent to you. All shipments are fully insured and a signature is required upon delivery.
Orders placed on Saturdays or Sundays will begin processing on the next business day. For expedited shipping, please refer to the rates above. The additional charge will be automatically calculated for you upon checkout. Please keep in mind that the order processing time still applies. Orders are processed in the order in which they are received.
We strive for customer service, before , during and after the purchase. For special requests please contact us by phone at or email at firstname.lastname@example.org We will do our best to accomadate your requests.
Sales tax of 6.0% will apply only to orders delivered in the state of Michigan. Orders delivered outside of Michigan are TAX FREE
- SHIPPING WORLDWIDE Express Mail International $45.00
- estimated delivery time 5-7 business days
CUSTOMS OR IMPORT DUTIES:
Here at YourFashionMojo.com we will do what we can to help you minimize duties and taxes. However, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Please be advised that your country may add a tariff or duty to the parcel. The buyer is responsible for any and all additional destination tariffs.
GENERAL RETURN AND EXCHANGE POLICY:
14 DAYS, 100% MONEY BACK SATISFACTION GUARANTEE and NO RESTOCKING FEES FOR RETURNS OR EXCHANGES
Our main goal is for you to be completely satisfied with you purchase. We understand that purchasing fashion items online is a different experience than being able to see the item in a store. We are pleased to offer a liberal and simple return and exchange policy for our customers.
As a result, ALL OF OUR ITEMS ARE ACCEPTED FOR RETURN OR EXCHANGE WITHIN 14 DAYS OF YOUR RECEIPT and WE DO NOT CHARGE RESTOCKING FEES. The merchandise must be unused, in it's original manufacturer's packaging and be acompanied by all tags(which must be kept intact), authenticity cards and dust bags.
Your purchase price will be paid in full less our shipping charges - For orders shipped within the US, $20.00 is non refundable for our shipping and processing fees. For International orders, $45.00 is non refundable. The returned item will be inspected and credited to the initial payment method within 72 hours of receipt. A confirmation will be sent via email once the return has been processed. Please allow 3-5 business days for the refund to reflect on your account.
To initiate a return, please contact us by email at email@example.com or by telephone toll free at (866) 951-0049 to request a RMA (Return Merchandise Authorization) number prior to returning an order.
Please provide the first and last name of the person the order was placed by or the order number. Secondly, the reason for return ( if you simply have changed your mind - that is not a problem) A request for a RMA code must be made by email, and the item returned within 14 days. A tracking number and insurance on the shipment is highly recommended; we cannot be responsible for lost packages.
We have made our return process as easy as possible for our customers. Simply supply a slip of paper inside your return package with the following information - the original invoice is not necessary:
4. EMAIL ADDRESS
5. RMA (Return Merchandise Authorization)
are gladly accepted. We do not charge extra to exchange your item and shipping of your new item is FREE IN THE US. Your credit card on file will be credited for the purchase price of the original item and charged for the purchase of the new item. If your new item is no longer available, we will issue you a refund.
Although rare, designer items can be defective. Each item is inspected prior to shipping to eliminate inconvenience and dissapointment to our customers. However, please inspect your item immediately upon receipt. We will exchange the product for the same product at no charge within the 30 day return policy. Any item that is returned outside of our return policy may not be eligible for exchange/ refund.
SEND RETURNS TO:
YOUR FASHION MOJO.com
2646 E WHIPPOORWILL HOLLOW
MIDLAND, MI 48642
All items must be returned back to us in their original condition as they were sent out to you. This must include any dust bags, care cards, authenticity cards and boxes that was received with the item. We will not accept returned items that have been used, damaged, scratched, marked or misused. We reserve the right to refuse return of any merchandise that does not meet our returns requirements, and in such event, the items will be shipped back to your address.
FREQUENTLY ASKED QUESTIONS
ARE ALL OF YOUR HANDBAGS AND WALLETS 100% AUTHENTIC?
YES. All of our merchandise is 100% Authentic and Brand New. We at Your Fashion Mojo proudly stand behind our guarantees. All of our items are accompanied by the authenticity labels/serial numbers verifying the authenticity of the item, and accompanied by cards and dust bags - as it applies to each product. We stand behind the authenticity of our merchandise with a money back guarantee for authenticity.
ARE ALL OF YOUR ITEMS NEW?
YES. All items are brand new and sold in the same condition as major department stores and fine boutiques. We do not sell used merchandise or factory seconds.
WHY ARE YOUR PRICES FOR AUTHENTIC DESIGNER HANDBAGS AND ACCESSORIES LOWER THAN THE PRICES IN DEPARTMENT STORES?
Our overhead costs are low since we are an online store, in addition to the fact that we offer styles from previous seasons. Our merchandise is not from the current season, allowing us to offer exceptional discounts.
WHERE DO YOU PURCHASE FROM?
We deal with only authorized dealers and respected industry wholesalers/distributors that liquidate top quality past season, closeout and overstock merchandise, ensuring the authenticity of the products we sell.
DO YOU SHIP INTERNATIONALLY AND WHAT ARE YOUR SHIPPING FEES?
SHIPPING TO CANADA via Express Mail International - $35.00
SHIPPING WORLDWIDE via Express Mail International - $45.00
HOW CAN I CHECK MY ORDER?
Our merchandise usually ships within 48 hours. You will be sent an email containing a link to check the status of your order, with a tracking number for the package for the appropriate carrier. Any questions regarding your shipment, please email us at firstname.lastname@example.org or phone us toll free at (866) 951-0049
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Master Card, Discover, American Express and Pay Pal. We can also accept checks and money orders by mail. Please contact us for mail orders.
WILL I HAVE TO PAY TAX?
Only Michigan residents have to pay a 6.0% sales tax. There is NO SALES TAX for residents outside of Michigan.
DO YOU ACCEPT RETURNS AND EXCHANGES?
YES. We accept returns and exchanges within 14 days of the delivery date of the package for a full refund of you purchase price minus the original shipping fee. For orders shipped within the US, $20.00 is non refundable, which is our original shipping fee. For International orders, $45.00 is non refundable. If for any reason, you are not completely satisfied with your purchase, simply contact us and we will issue a RMA (Return Merchandise Number) via email. We do not charge restocking fees if merchandise is returned and received within the 14 day return policy.
WHEN WILL I RECEIVE MY REFUND?
Returns are processed within 3-5 business days of receipt at our location. You should receive a confirmation email indicating that your return was successfully processed. Your issuing bank will credit your account within 2-3 business days of return completion; however, depending on the policies of your issuing bank, your credit may not been visible on your statements for up to 30 days.
IS MY PERSONAL INFORMATION SECURE?
YES. We use Secure Sockets Layer (SSL) Technology to ensure and protect the security of your credit card and personal information as it is transmitted to us. SSL technology is the highest security available for online shopping.
DO YOU CHARGE RESTOCKING FEES FOR RETURNS OR EXCHANGES?
NO. We do NOT charge any restocking fees for returns or exchanges when the returned merchandise is received within the 14 Day Return Policy.