FREQUENTLY ASKED QUESTIONS
ARE ALL OF YOUR HANDBAGS AND WALLETS 100% AUTHENTIC?
YES. All of our merchandise is 100% Authentic and Brand New. We at Your Fashion Mojo proudly stand behind our guarantees. All of our items are accompanied by the authenticity labels/serial numbers verifying the authenticity of the item, and accompanied by cards and dust bags - as it applies to each product.
ARE ALL OF YOUR ITEMS NEW?
YES. All items are brand new and sold in the same condition as major department stores and fine boutiques. We do not sell used merchandise or factory seconds.
WHY ARE YOUR PRICES FOR AUTHENTIC DESIGNER HANDBAGS AND ACCESSORIES LOWER THAN THE PRICES IN DEPARTMENT STORES?
Our overhead costs are low since we are an online store, in addition to the fact that we offer styles from previous seasons. Our merchandise is not from the current season, allowing us to offer exceptional discounts.
WHERE DO YOU PURCHASE FROM?
We deal with only authorized dealers and respected industry wholesalers/distributors that liquidate top quality past season, closeout and overstock merchandise, ensuring the authenticity of the products we sell.
DO YOU SHIP INTERNATIONALLY AND WHAT ARE YOUR SHIPPING FEES?
SHIPPING TO CANADA via Express Mail Internationl - $35.00
estimated delivery 3-5 days
SHIPPING WORLDWIDE via Express Mail Internation - $45.00
estimated delivery 5-7 days
HOW CAN I CHECK MY ORDER?
Our merchandise usually ships within 48 hours. You will be sent an email containing a link to check the status of your order, with a tracking number for the package for the appropriate carrier. Any questions regarding your shipment, please email us at email@example.com or phone us toll free at (866) 951-0049
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Master Card, Discover, American Express and Pay Pal. We can also accept checks and money orders by mail. Please contact us for mail orders.
WILL I HAVE TO PAY TAX?
Only Michigan residents have to pay a 6.0% sales tax. There is NO SALES TAX for residents outside of Michigan.
DO YOU ACCEPT RETURNS AND EXCHANGES?
YES. We accept returns and exchanges within 14 days of the delivery date of the package for a full refund of the purchase price, minus the original shipping fee - $20.00 is non refundable for US orders - $45.00 is non refundable for International orders. If for any reason, you are not completely satisfied with your purchase, simply contact us and we will issue a RMA (Return Merchandise Number) via email. We do not charge restocking fees.
WHEN WILL I RECEIVE MY REFUND?
Returns are processed within 2-5 business days of receipt at our location. You should receive a confirmation email indicating that your return was successfully processed. Your issuing bank will credit your account within 2-3 business days of return completion; however, depending on the policies of your issuing bank, your credit may not been visible on your statements for up to 30 days.
IS MY PERSONAL INFORMATION SECURE?
YES. We use Secure Sockets Layer (SSL) Technology to ensure and protect the security of your credit card and personal information as it is transmitted to us. SSL technology is the highest security available for online shopping.
DO YOU CHARGE RESTOCKING FEES FOR RETURNS OR EXCHANGES?
NO. We do NOT charge any restocking fees for returns or exchanges.